Few things slow a business down like Wi-Fi that crawls or keeps dropping. The good news: many causes are simple, and some of the fixes take minutes. Try these before you call anyone.
1. Restart in the right order
Turn off your modem and router. Wait 30 seconds. Turn the modem on first and wait until its lights settle, then turn on the router. This clears many temporary problems.
2. Check whether it’s the Wi-Fi or the internet
If you can, plug a computer directly into the router with a network cable and run a speed test. If the wired connection is fast but Wi-Fi is slow, the problem is your wireless setup. If both are slow, the problem may be your internet service, so call your provider.
3. Move the router
Routers work best in an open, central spot, up off the floor and away from thick walls, metal cabinets, and microwaves. A router hidden in a closet at one end of the building leaves the far end weak.
4. Count the devices
Phones, laptops, printers, cameras, and smart TVs all share the same Wi-Fi. An older router can struggle as the list grows. Remove devices you don’t recognize, and change the Wi-Fi password if strangers might be using it.
5. Update or replace an old router
Routers get software updates, and very old ones can’t keep up with today’s devices. If yours is several years old, an upgrade, or a mesh system that spreads coverage across a larger space, can make a big difference.
When to call for help
- Dead zones that moving the router doesn’t fix
- Frequent drops that affect calls, card readers, or cloud software
- A growing office that needs a guest network or better coverage
- You’re not sure what equipment you have or how it’s set up
Frequently asked questions
Should I buy a Wi-Fi extender?
Extenders can help in a pinch, but they often cut speed. For a whole office, a mesh system or a properly placed second access point usually works better.
How do I know what internet speed I’m paying for?
Check your internet bill or your provider’s account page, then compare it to a wired speed test.
Still dropping out?
If you’ve tried all of this and it’s still flaky, I can come take a look if you’re in Summit County. Here’s what I do for onsite tech help.